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VirginBroadbandService–ServiceDescription(S FOA) July2007

VIRGINBROADBAND

BROADBAND SERVICESDESCRIPTION

Clickonthepagenumberofthesectionthatyouareinterestedin

1 ABOUTTHISSERVICEDESCRIPTION...................................... ................ 3

2 HOWWILLWENOTIFYYOUOFCHANGESTOTHEAGREEMENT? . 3

3 THESERVICE...... .................................... .................. .................................... .. 3

3.1 Whatistheservice? ...................................... .................. ........................... 3

3.2 Who suppliestheservice? ...................................... .................. .................. 3

3.3 Howwillwesupplytheservicetoyou?............. .................. ............. .......... 4

3.4 Whatdowepr ovideaspartoftheservice?.............. .................. ................. 4

3.5 Coverage......... .................................... .................. .................................... . 4

3.6 DataTransferSpeeds ........ .................. .................. .................................... . 5

3.7 Limitationonconnectiontotheservice ...................................... ................ 5

3.8 Howdoyouregisterfo rtheservice? ................................. .................. ....... 5

3.9 Youremail account... .................. .................................... .................. ........ 6

4 USEOFTHESERVICE .... .................. .................. .................................... ....... 6

5 DATAUSAGELIMITATIONS....................................... .................. ............... 7

6 SERVICECHARGES ........ .................. .................................... .................. ...... 7

6.1 Whatdoest hecostoftheservicedependon?.................. .................. ......... 7

6.2 Whatarethefeesandchargesforusingtheservice? .................................. 8

6.3 MobileBroadbandPrematureevacuationfee................. .................. .......... 8

6.4 Can youchangeyourpricingplan? ............... ............. .................. .............. 8

6.5 Howoftenwillwebill you? ..................................... .................. ................ 9

6.6 Whatw illappearon yourbill? ... .................. .................. ............................ 9

6.7 Wemayuseabillingagenttobill you ............. ............. .................. ............ 9

6.8 Whattypesofpaymentmethodsmay youuse?................... ........................ 9

6.9 Whenmustyoupay yourbill?...................................... .................. ............ 9

6.10 Whathappensif youdo notpay yourbillbytheduedate? .............. ........... 9

7 REQUIREDEQU IPMENT ANDSOFTWARE....................... ....................... 10

7.1 Howdoyouaccesstheservice?........................ .................. ............. ......... 10

7.2 HomemodemandtheSIMcard. .................. .................................... ......... 11

7.3 Yourcomputer ................ .................. .................................... .................. . 11

7.4 Software.................. .................. .................................... .................. ......... 11

7.5 HowdoestheUSBmodem orhomemodemchooseanetworktosupply the

service?...... .................. .................................... .................. .................................. 12

7.6 InternationalR oaming usingMo bileBroadband .................... ............. ..... 12

8 REGISTRATION ......................................... .................. ................................ 12

8.1 Howdoyouconnecttotheservice? ................................. .................. ...... 12

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VirginBroadbandService–ServiceDescription(S FOA) July2007VIRGINBROADBANDBROADBAND SERVICESDESCRIPTIONClickonthepagenumberofthesect

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VirginBroadbandService–ServiceDescription(S FOA) July200710(ii) debityourbankaccount witht heoverdueamountunlesswehavereceivedn

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VirginBroadbandService–ServiceDescription(S FOA) July2007117.2 Homemodemand theSIMcard(a) WeownthehomemodemandtheSIM cardand

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VirginBroadbandService–ServiceDescription(S FOA) July200712yourcomputer. Youagreethatyouwillnotmakeaclaimagainstusinrespectof

Strany 5

VirginBroadbandService–ServiceDescription(S FOA) July2007139 WARRANTIES(a) Inadditiontoanystatutorywarra ntytowhich youmaybeent

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VirginBroadbandService–ServiceDescription(S FOA) July20071410.3 Givingusnoticeof yournewaddressYoumu stgiveusnoticeof yournewa

Strany 7

VirginBroadbandService–ServiceDescription(S FOA) July200715(d) Wemayreferyou toathirdpartyfortechnicalsupportthatisofacomplex

Strany 8

VirginBroadbandService–ServiceDescription(S FOA) July200716(i) Youareresponsibleforarrangingt heprovisionofservicesbyanalternati

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VirginBroadbandService–ServiceDescription(S FOA) July200717ATTACHMENT1MINIMUMSYSTEMREQUIREMENTSMOBILEBROADBANDANDB ROADBANDATHOME

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VirginBroadbandService–ServiceDescription(S FOA) July20079 WARRANTIES... ... ...

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VirginBroadbandService–ServiceDescription(S FOA) July200731 ABOUTTHISSERVICEDESCRIPTION(a) ThisistheservicedescriptionfortheVir

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VirginBroadbandService–ServiceDescription(S FOA) July200743.3 Howwill wesupplytheservicetoyou?(a) Wemaymodifyaspect s ofthese

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VirginBroadbandService–ServiceDescription(S FOA) July20075(b) Inareasthattheserviceisavailable,itistechnicallyimpracticableforu

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VirginBroadbandService–ServiceDescription(S FOA) July200763.9 Youremail account(a) Toregisteryouwillberequiredtoselectanemail

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VirginBroadbandService–ServiceDescription(S FOA) July20077(h) Wemaymonitoryourserviceto ensurethatyou arecomp lyingwiththeagree

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VirginBroadbandService–ServiceDescription(S FOA) July200786.2 What arethefeesandchargesforusingtheservice?(a) Youmu stpay:(i)

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VirginBroadbandService–ServiceDescription(S FOA) July20079(ii) if youmeettheeligibilitycriteriaofthepricingplan to which youwant